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HDMI Installation & Troubleshooting
15
signal longer distances over other
media such as Cat 5e or Cat 6 twisted-pair,
or RG-6 coaxial cable, or over a wireless
connection. The splitters allow multiple
displays to view the same signal and amplify it.
The switches allow multiple sources to connect
to multiple displays.
2. Plug in output and input cables to sources, displays
and any intermediate devices starting at the source(s) and
ending at the display(s). Carefully identify the power supplies that
came with the intermediate equipment. Use a surge-suppressor or
power-conditioner to provide reliable power to the source,
display and intermediate equipment. In a few cases, turning on
an electric dryer or ceiling fan resulted in an interruption to the
picture. Turn on all of the equipment and verify the resolution
on the display.
3. If there is no picture and/or sound, check the resolution setting
on the source and the display and adjust both to be compatible.
There may also be audio settings that need to be considered, if
there is a suitable picture but no audio. Performance of all
sources and displays then needs to be evaluated and in the case
of difficulties, adjusted to the lowest common resolution setting.
If a cable is suspect, replace it with another and if possible
shorter cable. If electronics are suspect, connect the source
directly to the display with a short cable.
4. Frequently a system remembers prior resolution settings and
needs to be re-set. There are usually re-set buttons on the bottom
of splitter and switch housings, which can be used for this
purpose. If this does not provide the desired result, then disconnect
all HDMI and other signal cables as well as power supplies
and power plugs, wait five or ten minutes to allow current to
drain out of the system and re-connect signal cables first followed
by power cables. This results in equipment defaulting to factory
settings and usually solves incompatibility issues.
5. Many times changing the source resolution from 1080p/60 Hz
to the home theater 1080p@24 Hz setting will cure the
incompatibility of the source and the display, including any issues
with intermediate electronics. Some of the value engineered
Blu-Ray players may no longer have this adjustment feature. It
is also likely that many demo disks will only play on the highest
resolution setting, since they are designed to be compatible
with a particular high-resolution type of display.
6. Most HDMI devices automatically try to adjust resolutions to
achieve a resolution compatible with both the source and the
display. When dealing with multiple sources and multiple displays,
it is frequently helpful to test various input and output connections
by swapping cables between input and output ports to maximize
the effects of auto-sensing features. Sometimes a display capable
of receiving a high-resolution signal will be turned off and a
lower resolution display turned on, which may not be capable
of receiving the picture being sent from the source.
7. To function properly, HDMI needs a 5 volt DC current.
Some cable and satellite receivers put out an HDMI signal,
which is lower than 5 volts and the signal will not transmit
properly. If this appears to be the case, check with the service
provider regarding an upgraded receiver. Sometimes projectors
or receivers need software or firmware upgrades to properly
process new signal features. Many have Ethernet connections
for this purpose. Check with the manufacturer is you are unsure.
8. Try and only use factory terminated Cat 5e or Cat 6 cable
assemblies when extending the HDMI signal. It is very difficult
to terminate the RJ-45 8-position modular plugs in the field to
satisfy the requirements of a potential 10.2 GB/s HDMI signal.
Most installers only have a $100 continuity and pair tester and not
the $6,000 tester required to test cable assemblies for 10 Gigabit
operation. Frequently, one or more of the 16 connections is
marginal but the inexpensive tester erroneously indicates that
all is well. If a 3-ft computer jumper works, then the longer
cable is not properly terminated.
9. HDMI over CAT5E/CAT6 or Coax devices in general are
designed and tested to work directly from the Source device to
the Display/HDTV. They should NOT be used in conjunction
with adapters, signal processors, switchers or splitters between
the Source and Display device. Results can be no picture and
Receiver end of HDMI device/wall plate being damaged.
Installers that have worked with HDMI for the last three years
or so have been through all of the experiences mentioned above
and have developed their own procedures for resolving issues.
However, there are many consumers now that are installing their
own HDMI systems without the benefit of experience or training.
We hope all of our customers find this information beneficial.
When dealing with multiple sources and multiple displays, it is
frequently helpful to test various input and output connections
by swapping cables between input and output ports to
maximize the effects of auto-sensing features.
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