Troubleshoot a Problem
Selecting Help and Support > Troubleshoot a Problem from the Control Center navigation tree
opens a page with links to relevant documentation that will be most helpful in solving a problem, including:
• Troubleshooting
• Known Issues for both Userful MultiSeat and Userful MultiSeat Linux
• Release Notes for both Userful MultiSeat and Userful MultiSeat Linux
Report a Problem
If a problem cannot be solved using Userful's
documentation, the fastest and best way to receive
technical assistance from Userful's support team is to
submit a problem report directly to Userful Customer
Support through the Userful Control Center.
To report a problem, click the "Report a Problem" link
near the bottom of the "Troubleshoot a Problem" page. A
new page will open with a simple form to be filled out.
When completed and submitted, the information provided
will be e-mailed -- along with a selection of debugging
information pulled from the computer system logs and
files -- to Userful Customer Support.
1. Be sure to include a contact name and e-mail so
Userful Customer Support can respond to your
problem report.
2. Briefly describe what action you were performing when the problem occured.
3. From the pull-down menu, select a category that the problem seems to fall under. Use the "Other"
option if there is no clear choice.
4. Give as complete a description of the problem as possible. To get help quickly, it is important to be
as specific as possible when describing your problem.
5. When finished, click on the "Submit" button.
System Operations
Functions that affect the entire system (that is, the host CPU and all the connected stations) are found
in the System Operations section of the Userful Control Center. These include:
• turning off the Userful MultiSeat software
• managing licenses
• checking for updates to Userful MultiSeat and
• reinstalling or uninstalling MultiSeat
Copyright © 2010 Userful Corporation. All rights reserved.
Userful Multiplier™, Userful Desktop™, and the Userful Logo are trademarks of Userful Corporation. 16 of 33
Userful MultiSeat Linux™ 2011
User Guide
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